Refund & Cancellation Policy

Last updated: May 27, 2026

Cancellations

Orders for customized gifts, printed products, corporate gifts, packaging, apparel, drinkware, and personalized merchandise may be cancelled only before procurement, proof approval, printing, engraving, embroidery, packing, or production has started.

Customized and Personalized Products

Because customized products are made specifically for the customer, approved and produced orders are generally not eligible for cancellation, return, or refund unless there is a verified manufacturing defect, incorrect product, or production error attributable to Giftooze or its fulfilment partners.

Refund Eligibility

Refunds may be considered for duplicate payment, cancelled orders before production, unavailable products where no suitable replacement is approved, or verified defects reported within the communicated inspection window after delivery.

Damage, Defect, or Wrong Item

Customers must share clear photos, videos, order details, and packaging evidence for damaged, defective, or incorrect items. Giftooze may offer replacement, repair, store credit, partial refund, or refund depending on the issue and production feasibility.

Refund Timeline

Approved refunds are processed to the original payment method or agreed business account after verification. Bank, card, or payment gateway timelines may vary.

Non-Refundable Cases

Refunds are not available for customer-approved artwork errors, spelling mistakes in approved proofs, wrong delivery information provided by the customer, minor print color variation, or delays caused by incomplete customer inputs.