Last updated: July 2026
Custom products
Branded, personalised and made-to-order goods cannot be returned for preference changes after artwork or sample approval.
Reporting an issue
Report visible damage, shortages or material defects within 48 hours of delivery with order details, photographs and an unboxing video where practical.
Resolution
After verification, eligible issues may be resolved through replacement, correction, credit or refund at Giftooze’s discretion and according to the affected quantity.
Non-eligible claims
Normal production tolerances, approved artwork, minor colour differences and damage caused after delivery are not eligible.
Need clarification?
Contact our business support team for help with an order or policy.
Contact Giftooze